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These pages contain answers to Frequently Asked Questions (FAQs) about telework, teletrade and telecooperation. Questions not answered here can be raised in the European Telework Online discussion list. Many of these Questions and Answers are also available in Italian and Spanish, please also see national pages for links to FAQs in other languages. We welcome new contributions to these FAQs, if you want to contribute or to suggest a new FAQ please write with your ideas to eto-info@eto.org.uk Frequently Asked Questions What is Telework about? (20k) - a list of common terms and definitions provided by Management Technology Associates What are the views of Trade Unions about Teleworking? What are the attitudes of commuters to Teleworking? - results of a British Telecom survey What are the main Benefits of Telework (18k) - discussion of the benefits to employers, individuals and the community, plus a summary of some potential drawbacks. How can I get work as a Teleworker - possibly the most frequently asked question of all, Horace Mitchell expresses a personal view. How can I get help with PhD/Masters/other telework research - not asked frequently enough, the usual approach is to send out "yet another questionnaire"; this piece suggests alternative start points. How can I advertise my services across the networks? - based on suggestions by Enrico Rubagotti, made as part of a discussion in the European Telework Online Discussion List. How do I price my services? Contributed by John Hanna What are the basic requirements for teleworking at/from home? Is it possible to combine telework and on site work with caring for a family? - a personal account by Ken Lunn. How to introduce Teleworking (in a University context) Contributed by Fraser McLeish BA MBA dipCDP The importance of the Internet: What are the indicators for an universal service and is the Internet a potential candidate? What are the problems, the need and use of regulating the Internet? What effects does the growth of the Internet have on the telecommunications sector, especially for data and voice transmission? ADSL, HDSL, VDSL, DSL-Lite - what is this all about? What is the difference between a "Telecottage" and a "Telecentre"? Is there a difference between "Teleworking" and "Homeworking"? Are there any schemes to find work for teleworkers and do they work? Why doesn't the European Telework Online web site provide a directory of teleworkers or a registry for teleworkers? What are the purposes of the European Telework Online web site and its associated discussion lists and other facilities? Why does European Telework Online use simple email discussion lists - why not something more sophisticated? I like the idea of doing business across the networks, how do I do it? Telework and Teletrade: Opportunities or Threats? This FAQ explores the implications for both developing and developed economies, and identifies opportunities as well as threats for Europe. Can Telework Reduce Traffic Congestion? A study from the Norwegian Institute for Transport Economics comes to a positive conclusion. This FAQ is based on an article in the UK Teleworker magazine, published by the TCA, for details email tca@venus.co.uk. A trade union Code of Practice for Telework - provided by the MSF Union. Is there a "right" psychological profile for teleworkers?- this question often arises when companies are considering the adoption of a telework policy. The FAQ is based on research by Management Technology Associates and Brameur Limited. What is an Intranet and what is its value? - an introduction provided by Management Technology Associates