Slide 3 of 11
Notes:
Starting with the infrastructure, here are some questions to ask (posed from the perspective of an enterprise):
1. How intensively does the enterprise use Information and Communications Technologies (ICTs)?
Wide and deep use of computers and telecommunications is a positive indicator for telework and other new methods of work. The level of additional investment needed will be relatively low; staff and managers are already familiar with relevant technologies; the enterprise has acquired skills in using and supporting a technology intensive work environment.
2. What is the capacity/cost/resilience of the telecommunications and data communications environment?
Is the IT and communications environment well established, reliable and regularly updated? It will become more intensively used as new methods of work are adopted and ideally needs to be “useful but invisible”. Problems with technology are an avoidable distraction and demotivator when undergoing organisation change.
3. To what extent is remote access supported?
When I travel with my laptop can I access all the same applications and data as if I were at my office desk? If there are technical or policy (eg perceived security issues) problems with this then arguably the enterprise is not yet ready for new methods of work.
